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Hendrick Health announces plans to open new service center

The service center will be located in the former Sears building at the Mall of Abilene.
Credit: Hendrick Health

ABILENE, Texas — Hendrick Health announced Thursday it plans to open a new service center at the former Sears building at the Mall of Abilene.

According to a Hendrick Health release, the Hendrick Health Service Center was purchased to provide a centralized accessible hub for patient services.

"This new service center is another way Hendrick is expanding access to our services and extending our mission while reducing inefficiency and fragmentation,” Brad Holland, Hendrick Health president and CEO, said. “By relocating existing administrative and retail services currently housed in and around our campuses, we can reallocate valuable space to expand clinical services for patients.”

The 158,000 square-foot building will include the following services and departments: 

  • Billing/Business Services
  • Medical Records/Release Information and Health Information Management
  • Hendrick Clinic Access Center, including physician scheduling and insurance verification
  • Supply Chain
  • Print Shop
  • Warehouse/Distribution Center
  • Human Resources
  • Professional Education and Development
  • IT Business Applications.

Hendrick Medical Supply, which specialized in durable medical equipment and supplies will move its retail store from North 8th Street to the north entrance of the Hendrick Services Center, the release said.

Hendrick HouseCalls will also move its main office from Ambler Avenue.

The renovations are scheduled to begin in October and expected to be completed in November 2022.

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